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If you signed up for your CBT Nuggets subscription through the iOS app or the App Store, your billing is being managed by Apple. This means you can’t switch to one of our more flexible subscription plans or add learners to your account unless you move your subscription from Apple to CBT Nuggets.
Important note: In order to prevent being double-billed, you may need to wait for your Apple subscription to run out before you can subscribe again through the CBT Nuggets website. If you have questions, please contact Learner Support.
Step 1: Cancel your Apple subscription
To cancel your Apple subscription on your macOS device
From your macOS device, you can manage your subscriptions directly or follow these steps:
- In the Apple Music app, go to the Account menu
- Choose View My Account
- Under Settings, find Subscriptions, and click the Manage link next to it
- Next to your CBT Nuggets subscription, click Edit
- Click Cancel Subscription
- Follow the instructions in Step 2 (below) to reactivate your subscription
To cancel your Apple subscription from your iOS device
From your iOS device, you can manage your subscriptions directly or follow these steps:
- Go to Settings > [your name] > App Store
- Tap your Apple ID at the top of the screen, then tap View Apple ID (you might need to sign in with your Apple ID)
- Scroll to Subscriptions, then tap it
- Tap CBT Nuggets
- Tap Cancel Subscription
- Follow the instructions in Step 2 (below) to reactivate your subscription
Step 2: Contact CBT Nuggets to reactivate your subscription
Contact Learner Support
In order to convert your subscription to CBT Nuggets, you will need to contact our Learner Support team. This will allow you to:
- update your payment method, and/or
- have a quote created for your new subscription (if you prefer an annual subscription or have a team of Learners)
Reactivate your CBT Nuggets subscription
After you have contacted Learner Support, follow these steps to reactivate your subscription on the CBT Nuggets website:
- Sign in to your account
- Go to My Account > Subscription
- Under Pending Quotes, click load
- Select Edit payment
- Enter a credit card or choose PayPal for payment (or contact the Sales team to pay with a purchase order)
Once your subscription is active on the CBT Nuggets website, you can easily change your subscription terms under Payment, or adjust the number of team members on your account by going to Manage Learners.