Transcender Practice Exam Troubleshooting (including; Unable to find session cookie)

NOTE:  Kaplan/Transcender currently Supports only Internet Explorer for their testing interface.  Please try Internet Explorer first if you haven't already.

If you are experiencing issues accessing a Transcender Practice Exam please check out the following troubleshooting information.


Error:  Unable to find session cookie   (in most cases this also resolves an issue where you select a Transcender Practice Exam and the page just sits at 'loading')

For Internet Explorer it is related to IE's default Medium Privacy setting which blocks 3rd party cookies that do not have a CPP (compact privacy policy).

IE FIX - select Tools - Internet Options - Privacy tab - Advanced button. Enable 'override automatic cookie handling' then, under 'Third-party Cookies, select 'Prompt'.    Go back and try to launch your Transcender Practice Exam again.  You will receive a popup 'Privacy Alert' box.  Click the box for 'Apply my decision to all cookies from this website' then click 'Allow Cookie'.   NOTE: Once you have completed this you should be able to go back and reset Cookie handling to automatic. IE saves the exception for our Transcender Practice Exam site.

 

Safari FIX -From the Safari Menu select Safari, Preferences, then the Privacy tab. Under "Cookies and Website data:" select "Always allow."

 

IE 10 and 11 - issue with Testlets/Scenarios

If you are using IE 10 or 11 and you are having problems with the "testlets" showing up correctly, You will need to Start a test and then click on -  Tools> Compatibility view> add site (which adds kaplanit.com).

 

Error:  Unable to load exam.  You may receive this error message if your email (account) address has special characters in it. (for example ' )  Please email support@cbtnuggets.com if this is the case for you.

 

If you know (or are pretty sure) you have access to the Transcender Practice Exams but the list is empty we have seen where just hitting F5 (refresh) will do it.  We have mostly seen this in Chrome.

500 errors

The most likely cause is you have not filled in a First and Last name in your account however the fix above should be the first thing you try. FIX - Click on your member name and select 'your account' from the drop-down list then click on 'edit my account'. Complete these2 fields.  Once that is done please go back and try to launch your Transcender Practice Exam again.

If you still receive the 500 error please email support@cbtnuggets.com and let us know if you are getting it when trying to start the Transcender Practice Exam or at some point during the test.    




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20 Comments

  • 0
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    Patrick Murphy

       Thank's, I found this post very useful, and helpful!

    I have one question though. I'm able access the Practice test, Flash card etc... But whenever I start to do a testlet, instead it's blank, and wont show any of the diagrams, or nothing that matter, but the questions when I go to them. If you can help me with this, I'd greatly appretiate it.

    ~ David

  • 0
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    Learner Support

    Hi David,  Glad you found this FAQ useful.  We have opened a support ticket on your behalf so we can work with you on this issue.

    Kevin

    Customer Service & Support

  • 0
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    Patrick Murphy

        Thank's again. I tried altering all the settings that the support said, and none have made a change. So, I'm guess there's something wrong with the Server, as you said in the email. Thank's for the contact info, I will be using it to reach them.

     ~David

     

  • 0
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    leap Consulting

    Worked for me. Thanks.

  • 0
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    Luis Rodriguez

    I'm having the same problem with the testlets.  I see nothing but the testlet number.  I hit next and see the questions, but cant see what the questions are referring to when I click on Case Study.

     

    Luis

  • 0
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    Nichole

    Hi Luis,

    I believe you chatted with Customer Support this morning, but please try the following:

    If you are using IE 10 or 11 and you are having problems with the "testlets" showing up correctly, You will need to go to start a test and then click on -  Tools> Compatibility view> add site.

    Let us know if you need anything else. 

    Nichole

    Customer Service & Support

  • 0
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    Sami Eddin

    The issue I am having is that the flash part will not load. I have tried everything in here and it simply gets stuck on loading......please wait. getting very frustrated with this. the funny thing is once in a while one of the questions does allow me to load the flash. but only that specific question and not always. tried in chrome, internet explorer and firefox. 

  • 0
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    Heather Jennings

    Hi Sami, 

    I believe that Brian was able to assist you with a resolution earlier today. 

    If there is any continued trouble, please email us at support@cbtnuggets.com

    Thanks, 

    Heather

  • 0
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    Wade Hunt

    Hi

    I am using IE11 on windows 10 and have added kaplanit.com to the compatibility view but still have issues getting the flash questions to run, they always just sit on loading

  • 0
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    Heather Jennings

    Hi Wade, 

    We are opening a support ticket for you now to assist with troubleshooting. All that you have to do to get back to us is respond to that email. 

    Thanks, 

    Heather

  • 0
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    Chris Willhoite

    I have followed the steps for the Error: Unable to find session cookie   issue and am still receiving the error. I am on IE 11 and Windows 7. A coworker has the same hardware and software and does not receive the error after following the same steps. I have even tried clearing out the managed sites from the privacy tab and reading them with no change.

  • 0
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    Heather Jennings

    Hi Chris, 

    I've opened a support ticket for you, please look for an email from support@cbtnuggets.com.

    Thanks!

    Heather

  • 0
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    James Kun

    Unable to access transcender practice exam. My subscription IS ACTIVE! What's up!?!

  • 0
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    Heather Jennings

    Hi James, 

    It looks like you have a basic monthly subscription, which does not include access to Transcender Practice Exams. 

    We have made some subscription changes in the past couple of days and we now offer premium features in all new subscriptions. If your subscription is set to auto-renew, we'll move you over to the new $84 premium monthly plan on your renewal date. 

    Please let us know if we can help with any other questions. You can reach us by phone at 541-284-5522, on live chat, or by emailing support@cbtnuggets.com.

    Thanks, 

    Heather

  • 0
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    Sean Minihane

    Hello

    I'm not able to use the Practice tests is there a problem? all I'm getting is:-

    Transcender - Cert-70-697

    Transcender Practice Exams are currently experiencing technical issues.

    The service will be available as soon as the issues have been resolved.

    We apologize for any inconvenience

     

    Do you know what the issue is and how/when it can be resolved?

    Thanks

    Sean

  • 0
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    Heather Jennings

    Hi Sean, 

    I've opened a support ticket for you. Just respond there to get back to me! 

    Thanks, 

    Heather

  • 0
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    nicolas bishop

    Is is possible to view Transender exams "exhibits" in any other browser other than Internet Explorer? 

  • 0
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    Heather Jennings

    Hi Nicolas, 

    Yes, many Learners are able to access from Chrome and Firefox without trouble. 

    If you run into any problems, just send us an email at support@cbtnuggets.com. We're happy to help! 

    Heather 

  • 0
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    Ravindra Dastikop

    Hi

    I am doing Google Bigquery course and have completed more 50% video watching and also have earned exam vouchers.

    Kindly advise me on how to take Transcender Practice Exam

     

    regards

     

  • 0
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    Heather Jennings

    Hi Ravindra, 

    The Google BigQuery: Qualified Developer course doesn't have a Transcender Practice Exam. You can see all courses that include practice exams listed here.

    If you have questions about redeeming Google Exam Vouchers and scheduling an exam through Google, please check out this FAQ article or send an email to support@cbtnuggets.com. We're happy to help! 

    Thanks, 

    Heather

    Edited by Heather Jennings
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