Legacy products (CDs/DVDs)

If you receive a message that a security component could not be updated OR the Play button does not activate, please follow the steps below to download a replacement copy of the product from your account.

  1. Sign in to your account
  2. Click on your name in the upper-right corner and select My Account from the drop-down menu
  3. Select Video File Downloads 
  4. Select the file to download enter a filename (it doesn't carry over from the account page), the completed download will be in a .zip format
  5. Right-click the .zip file and select extract all
  6. You will be prompted for a directory to extract the contents into.  If the download is a 2-part file, both files should be extracted into the same directory

Accessing the videos

Navigate to the directory where you put the extracted files and double-click Start.html.  This will launch the Main Menu in your default browser.

Note: If you have updated to a Learner subscription model for your account legacy product downloads will no longer be accessible.

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