What can I adjust in the player? You can adjust the speed of playback, select the streaming quality, control the volume, control quiz pop-ups, pop the video player in to a new window, and choose to see closed captions.
How do I adjust my options? The menu bar is at the bottom of the video player. You may have to move your cursor over the video player to make the menu bar appear. On the right of the menu bar you’ll see icons for all the control options. To change a selection, select the icon. If there are multiple options, a menu will appear.
Where is speed control? Video speed can be adjusted on the menu bar. The icon is located between closed captioning and streaming quality, as seen here:
The displayed length of each video will adjust based on the speed you select. For example, if you are watching a video that’s 24 minutes long at 2.0x speed, the total length of the video will display as 12 minutes.
What are my options for streaming quality? The player offers multiple quality options ranging from 180p to 720p. You can also select auto and the player will automatically choose the optimal stream based on your internet connection.
How do I turn quiz notifications on or off? Quizzes are accessible in the video player. If you want to turn quiz notifications on or off during video play, click on the question mark icon in the bottom right of the video player menu. If this icon is missing, your team administrator has required notifications for the team. You’ll be notified when a question appears in the video, and if you choose to answer it, the video will pause until you resume.
Will the player save my settings? Yes, if you’re working on the same devices, you can “set it and forget it.” The player saves settings for volume, closed captioning, speed, quiz prompts and streaming quality. The settings are saved via the browser and device, so if you move to another device or switch browsers the settings won’t be saved. If you switch accounts, but use the same device and browser, the settings most recently used on that browser will be the defaults.
How do I get the player to pop-out? The video-size icon at the far right of the menu will give you the pop-out option.
Once the player is popped out, you can toggle auto-play on and off from the upper right corner. When you finish a video, the pop-out player auto-plays the next video for three videos before checking to see if you are still watching.
Note: Safari now block pop-ups by default. To allow pop-ups in Safari please go to Safari>Preferences>Security and uncheck "Block pop-up windows"
Where is the content streaming from? Our content is streaming over port 80 from these 2 domains:
Some organizations may need to update their firewall/proxy server/web-filtering rules to allow learners uninterrupted access to training.
If you’re having trouble with video playback, try the following:
- Adjust the video quality slider to any setting other than auto to find the setting that works best for your connection.
- Log out of the site and log back in
- Try accessing the videos using another browser on your device and/or another device if available. This will help to determine the scope of the issue and where to focus further troubleshooting.
If issues are specific to one browser, clear that browser's cache and cookies, log-out, then log back in.