We've updated our video player to give learners the best, and most convenient, way to access our Nuggets. Here are the answers to some common questions about the new player:
What can I adjust in the player? You can adjust the speed of playback. You can also select the streaming quality, control the volume, control quiz pop-ups and choose to see closed captions.
How do I adjust my options? The menu bar is at the bottom of the video player in most cases; sometimes it’s on top when you’re viewing on mobile. You may have to move your cursor over the video player to make the menu bar appear. On the right of the menu bar you’ll see icons for all the control options. To change a selection, select the icon. If there are multiple options, a menu will appear.
Where is speed control? Speed control has moved inside the player. It’s the icon between closed captioning and streaming quality, as seen here:
The displayed length of each video will adjust based on the speed you select. For example, if you are watching a video that’s 24 minutes long at 2.0 speed, the total length of the video will display as 12 minutes.
What are my options for streaming quality? The player has six options, from 180p to 720p. You can also select “auto” and the player will automatically choose the optimal stream based on your internet connection. Please note, not all streaming options are available on every browser.
How do I turn quiz notifications on or off? Quizzes are always accessible in the video player. If you want to turn on or off notifications that will alert you to quiz questions during video play, click on the question mark icon in the bottom right, in the video player menu. If this icon is missing, your team administrator has required notifications for the team. You’ll be notified when a question appears in the video, and if you choose to answer it, the video will pause until you resume.
Will the player save my settings? Yes, if you’re working on the same devices, you can “set it and forget it.” The player saves settings for volume, closed captioning, speed, and streaming quality. The settings are saved via the browser and device, so if you move to another device or switch browsers the settings won’t be saved. If you switch accounts, but use the same device and browser, the settings most recently used on that browser will be the defaults.
Will the the new player make trainers’ jokes funnier? No... you can’t improve on perfection.
How do I get the player to pop-out? The video-size icon at the far right of the menu will give you the pop-out option.
Once the player is popped out, you can toggle auto-play on and off from the upper right corner. When you finish a video, the pop-out player auto-plays the next video for three videos before checking to see if you are still watching.
If you’re unable to access any of the features: Users may encounter alternate functions depending on the browser or device they use, including:
Android doesn’t support the “auto” selection for speed.
IE8 doesn’t support any speed settings other than “auto.” In IE8-10 the full screen control does not appear in the menu bar; it’s an icon that’s overlaid on the top left of the video.
Volume control is not a function with mobile devices. Use the volume controls on your device.
“Autostart” doesn’t work on iOS and Android, you will have to press “play” on those devices to start the video.
iPhones and iPads, when they are in full screen mode, will not let you access the menu bar. For iPads, exit full screen to access the menu bar to make selections. For iPhones, exit full screen and pause to access the menu bar.
Where is the content streaming from? Our content is streaming over port 80 from these 2 domains:
Some organizations may need to update their firewall/proxy server/web-filtering rules to give their users uninterrupted access to training.
If you’re having trouble with video playback, try the following troubleshooting steps:
- Log out of the site and log back in
- Try accessing the videos using another browser on your machine and/or another machine if available. This will help to determine the scope of the issue and where to focus further troubleshooting.
If issues are specific to one browser, clear that browser's cache and cookies, log-out, then log back in.
Adjust the video quality, often if one video does not play and others do play that means that our "Auto" quality setting may not be fully detecting your configuration, in that instance manually adjusting the video quality slider to the lowest available setting will allow a video to play. If you are not satisfied with the quality of the video when it plays then repeat the process progressing up through the list of settings until you find the setting that works best for your connection.
If your audio works, but video doesn’t, try the following steps:
Refresh the page in your browser.
Click a bit ahead on the progress bar below the video player window, or try another playback speed.
Select the gear quality icon beside the speed control to the right of the progress bar below the video player window and set it to anything except Auto.
If you are seeing a Green window rather than black and if you have already confirmed the Flash player is up to date, right-click in the video window, select 'settings' and disable hardware acceleration. If you click on 'settings' and it doesn't bring up the little screen with the checkbox, go to YouTube and try the same thing using one of the videos there. You’ll need to close and reopen the browser for the setting to take effect.