Video Player

What can I adjust in the player?

You can adjust the speed of playback, select the streaming quality, control the volume, control quiz pop-ups, pop the video player in to a new window, and choose to see closed captions. 

How do I adjust my options?

The menu bar is at the bottom of the video player. You may have to move your cursor over the video player to make the menu bar appear. On the right of the menu bar you’ll see icons for all the control options. To change a selection, select the icon. If there are multiple options, a menu will appear.

What are the video player keyboard shortcuts?

  • Left/Right Arrow: Forward or rewind video by 5 seconds
  • Home/End: Jump to the beginning or last seconds of a video
  • Spacebar: Play or pause a video
  • Numbers 1-9: Seek to the 10% - 90% view of a video
  • Number 0: Restart video

Where is speed control? 

Video speed can be adjusted on the menu bar. The icon is located between closed captioning and streaming quality, as seen here: 

The displayed length of each video will adjust based on the speed you select. For example, if you are watching a video that’s 24 minutes long at 2.0x speed, the total length of the video will display as 12 minutes.

What are my options for streaming quality?

The player offers multiple quality options ranging from 180p to 720p. You can also select auto and the player will automatically choose the optimal stream based on your internet connection.

How do I turn quiz notifications on or off?

Quizzes are accessible in the video player. If you want to turn quiz notifications on or off during video play, click on the question mark icon in the bottom right of the video player menu.

If this icon is missing, your team administrator has required quiz notifications for your team. You’ll be notified when a question appears in the video, and if you choose to answer it, the video will pause until you resume.

Will the player save my settings?

Yes. If you’re working on the same devices, you can “set it and forget it.” The player saves settings for volume, closed captioning, speed, quiz prompts, and streaming quality. The settings are saved via the browser and device, so if you move to another device or switch browsers the settings won’t be saved.

If you switch accounts, but use the same device and browser, the settings most recently used on that browser will be the defaults.

How do I get the player to pop-out? 

The video-size icon toward the right of the menu will give you the pop-out option:

Once the player is popped out, you can toggle auto-play on and off from the upper right corner. When you finish a video, the pop-out player auto-plays the next video for three videos before checking to see if you are still watching.

Note: Safari now block pop-ups by default. To allow pop-ups in Safari please go to Safari>Preferences>Security and uncheck "Block pop-up windows"

Where is the content streaming from?

Our content is streaming over port 80 from these 2 domains:

cbtnuggets-vh.akamaihd.net

cbtnuggets-a.akamaihd.net

Some organizations may need to update their firewall/proxy server/web-filtering rules to allow learners uninterrupted access to training. 

Troubleshooting Tips

If you’re having trouble with video playback, here are some things to try:

  • Adjust the video quality slider to any setting other than auto to find the setting that works best for your connection:                                                                         
  • Log out of the site and log back in.
  • Restart your computer or device.
  • Try accessing the videos using another browser on your device and/or another device if available. This will help to determine the scope of the issue and where to focus further troubleshooting.
  • If issues are specific to one browser, clear that browser's cache and cookies, log-out, then log back in.

 

Have more questions? Submit a request

33 Comments

  • 0
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    Mark Cheetham

    HI CBT

    I cannot get the video player to run in Safari on OS X Yosemite. Is this a supported configuration?

    Thanks

    Mark

  • 0
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    Heather Jennings

    Hi Phillip, 

    I've opened a support ticket for you so that we can investigate this further. You can get back to me by responding to that email. 

    Thanks, 

    Heather

  • 0
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    Raphael Kalabani

    Hi Guys, I finished all videos of ccsa course and once i want to watch it another time it lead me to the paying information but without the access even that i have already paid. can you advise me here please. Thanks

  • 0
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    Heather Jennings

    Hi Mark, 

    We do support Safari on OS X Yosemite. 

    I've opened a support ticket to get some more information so that we can get you up and running again. 

    Thanks, 

    Heather

  • 0
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    Heather Jennings

    Hi J G, 

    I've opened a support ticket for you to get some more information. 

    Talk to you soon! 

    Heather

  • 0
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    Heather Jennings

    Hi Ankit, 

    I've opened a support ticket for you. Look for an email coming from support@cbtnuggets.com 

    Heather

  • 0
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    Nathan Spady

    Hello there!

    I am unable to play any videos on Firefox.  I have done this on multiple computers and on Windows and Mac, but still no video.  Edge and IE seem to work fine.  I also had the same problem as Mark Cheetham above in being unable to play on Safari as well.  Just wanted to let you guys know what was going on out here.  Thanks for all you do!

  • 0
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    J G

    This player is freaking annoying.  I have limited bandwidth and video refuses to stream unless I leave it set to Auto.  Nor will it let me buffer the video and then play it.

  • 0
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    Vinay Rathee

    Hi Team,

    I am not able to play any video/audio. It just doesn't play anything. I am using Safari 9.1.1 on OS X El Capitan 10.11.5

    Kindly help.

    Vinay

  • 0
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    Heather Jennings

    Hi Vinay, 

    I see that you're working with our team to get this resolved. If you have any further trouble or questions, just respond to that support ticket and we're happy to help!

    Thanks, 

    Heather 

    Edited by Heather Jennings
  • 0
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    Kahlil James Ganih

    One video that I've just finished watching does not recognize that I've already done so.  Also, it does not picked up where I left off or sync properly with my CBTNuggets iPhone app.  How do I fix this?

  • 0
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    Heather Jennings

    Hi Zev, 

    There isn't a known bug related to speed control in the iOS app. 

    Jeremy is responding to your support ticket now to get this resolved! 

    Heather

  • 0
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    Tom Mazowski

    When in full-screen mode, you can not view the pause/play controls, or see the progress bar. That is annoying, since it is useful to check and see how much longer you have with a certain video.

  • 0
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    Heather Jennings

    Hi Franc, 

    It looks like Zak may have been able to answer your question in chat before I was.

    Like he said, our development team is working to get this resolved. In the meantime, please use Chrome or Firefox to view courses. 

    I'll contact you once I have more information from our team. 

    Thanks, 

    Heather

  • 0
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    Zev Horton

    Hi,

    The video player speed control doesn't work in the CBT Nuggets App for iOS on my iPad.  Is this a known bug that will be resolved soon or am I the only one with this issue?  Thanks!

  • 0
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    Heather Jennings

    Hi Raphael, 

    I see that Stefanie was able to assist you with this, but please let us know if any other questions come up. 

    Best, 

    Heather

  • 0
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    Heather Jennings

    Hi Tom, 

    In the majority of browsers if you move the mouse over the player, the controls will be displayed.

    It is possible that the player won't function this way in older versions of Internet Explorer. I've opened a support ticket for you so that we can look into this further. All you need to do is respond to the email you receive to get back to me. 

    Thanks,

    Heather

  • 0
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    Jason Gibson

    When using a mac, without flash installed, there is a blink, a very fast blip in  the video playback at regular intervals. When using Chrome (built in flash) it plays fine. It appears that there may be an issue with html5 playback?

  • 0
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    Dennis Legaspi

    Is there a fix for video not playing on Safari V10 on OS X El Capitan? Please help.

    Thanks!

    Franc

  • 0
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    Heather Jennings

     

    Hey there,

    If you are having trouble viewing in Safari, the steps below should resolve the issue. 

    Check that Adobe Flash Player is installed. If it isn't, you can do so here.

    Navigate to cbtnuggets.com
    Safari
    Preferences
    Security Tab
    Plug-in Settings
    Set Flash to allow cbtnuggets.com

    Next, you'll want to ensure that your video quality is set to auto from the quality gear icon in the lower right corner of the player.

    If you have any continued trouble, please contact us at support@cbtnuggets.com.

    Thanks,

    Heather

     

  • 0
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    ankit mohanty

    i am having a big problem. my internet connection gives 70 -90 kbps speed . suppose i am watching no. 3 video and i put no. 4 for buffering. when i  switch to 3 to 4 .  buffered video of 4  is  gone . it is refreshed again .start from the begining

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    Billy Nix

    With my mobile device, I used to be able to stream the nuggets to my Chromecast from the mobile webpage with the chrome browser. I can't do that anymore with the new player. I can see the Chromecast icon in the upper left corner of the player, but when clicked it just pauses the video and brings up the player menu. Ideally, Chromecast support in the app would help best.

  • 0
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    Heather Jennings

    Hi Jason, 

    I've opened a support ticket for you to get some more information. Look for an email from support@cbtnuggets.com

    Heather

  • 0
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    Heather Jennings

    Hi Billy, 

    We are working to get Chromecast support in the video player within the next couple months. Chromecast support in our apps isn't currently on our roadmap, but I will absolutely forward your suggestion along to our mobile development team for future consideration. 

    Thanks, 

    Heather

  • 0
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    Dominik Pyrka

    No video, just audio on Windows Phone 8.1 + Internet Explorer. Can't enter full screen or fast forward/rewind videos either.

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    Alex Humble

    What about Google TV support? The app in the appstore was never compatible, but once upon a time I was able to launch chrome and login and watch that way. I tried it tonight and chrome was able to play audio, but no video. So I decided to try the app route, and installed the cbt nugget app using the apk file. It was slightly amusing navigating everything with my screen tilted, but I was still only able to listen and look at a black screen. I'm not sure what else to try, but a functioning app in the appstore for google TVs would be awesome. Then I can watch on the TV and take notes/experiment on my laptop. All from the comfort of my couch!

  • 0
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    Heather Jennings

    Hi Dominik, 

    I've opened a support ticket for you. All you have to do is respond to the email you receive to get back to me. 

    Thanks, 

    Heather

  • 0
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    Heather Jennings

    Hi Alex, 

    We don't offer Google TV support at this time, but I have forwarded your request along to our development team for future consideration. 

    Thanks, 

    Heather

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    Hitesh Patel

    Hi, On my IPhone, the mobile app does not download offline videos. The play back of videos goes blank sometime if I pause and then play after the phone screen saver kicks in (pauses Automatically).  It is getting really annoying.  Also, there is lots of free space on my IPhone.   

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    Krisztian Mitrik

    As Tom mentioned above, IE11 gives you no progress bar or way to get out of full screen - apart from ESC - and mouse hover does nothing.

    Unfortunately since the latest update to Flash Player, we can no longer make the video full screen in IE11. The video is just paused/unpaused as the full screen button is shown on the top right corner of the actual video. This is slightly annoying too - obscuring view to a portion of the screen when not in full screen.

    I'm switching between Firefox and IE. FF gives full screen, but the auto quality keeps switching between levels. IE settles for the best quality but no longer can be made full screen. This is over reliable high speed fibre.

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