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If you signed up for your CBT Nuggets subscription through the Amazon Appstore, your billing is being managed by Amazon. This means you can’t switch to one of our more flexible subscription plans or add learners to your account unless you move your subscription from Amazon to CBT Nuggets.
Important note: In order to prevent being double-billed, you may need to wait for your Amazon subscription to run out before you can subscribe again through the CBT Nuggets website. If you have questions, please contact Learner Support.
Step 1: Cancel your Amazon subscription
To cancel your Amazon subscription on the web
From your browser, you can manage your subscriptions directly or follow these steps:
- Go to Your Account
- Select Your Apps under Digital content and devices
- Select Your Subscriptions under Manage
- Next to your CBT Nuggets subscription, select the option to turn off auto-renewal
- Follow the instructions in Step 2 (below) to reactivate your subscription
To cancel your Amazon subscription from your Fire tablet
From your Fire tablet, follow these steps:
- Tap Apps, and then Store
- Open the menu, and then tap Manage Subscriptions
- Next to your CBT Nuggets subscription, select the option to turn off auto-renewal
- Follow the instructions in Step 2 (below) to reactivate your subscription
To cancel your Amazon subscription from the Amazon Appstore App
From your Amazon Appstore app, follow these steps:
- Open the Amazon Appstore app
- Tap My Apps
- Tap Subscriptions
- Next to your CBT Nuggets subscription, select the option to turn off auto-renewal
- Follow the instructions in Step 2 (below) to reactivate your subscription
Step 2: Contact CBT Nuggets to reactivate your subscription
Contact Learner Support
In order to convert your subscription to CBT Nuggets, you will need to contact our Learner Support team. This will allow you to:
- update your payment method, and/or
- have a quote created for your new subscription (if you prefer a multi-year agreement or have a team of Learners)
Reactivate your CBT Nuggets subscription
After you have contacted Learner Support, follow these steps to reactivate your subscription on the CBT Nuggets website:
- Sign in to your account
- Go to My Account > Subscription
- Under Pending Quotes, click load
- Select Edit payment
- Enter a credit card or choose PayPal for payment (or contact the Sales team to pay with a purchase order)
Once your subscription is active on the CBT Nuggets website, you can easily change your subscription terms under Payment, or adjust the number of team members on your account by going to Manage Learners.